| 
Description
Answer phones to respond to orders, general customer inquires, invoice questions, and customer complaints. Project a professional company image through phone interaction.
PRIMARY RESPONSIBILITIES
1.Answer phones and respond to customer requests.
2.Sell product and place customer orders in computer system.
3.Provide customers with product and service information.
4.Up sell products and services.
5.Transfer customer calls to appropriate staff.
6.Identify, research, and resolve customer issues using the computer system.
7.Follow-up on customer inquires not immediately resolved.
plete call logs and reports.
9.Research billing issues.
10.Research misapplied payments.
11.Recognize, document and alert the supervisor of trends in customer calls. 12.Recommend process improvements.
Apply Here
Be the first to comment on this listing!